Error message

[dmk2]

Have been trying to switch to Sky Broadband, however keep getting the "sorry we are having technical difficulties" and they cannot proceed with my order.  However just had a message from my current provider with a "sorry your leaving message" so completely in the dark, are sky processing my order, will they cancel my current provider and leave me without internet?  Not a very good start with Sky full fibre.  Now Im relying on information from Sky customers and not Sky technical support?

[Chrisee]

@dmk2 where the onlinexswitch doesn't work it usually means calling in and talking to an agent. It sounds like the system has booked the switch whiich is very odd but you should have had an email from Sky confirming the order and be able to track progress by using the My Sky app but I doubt either of those has happened.

However the one touch switching system should not disconnect your current service until a new service is up. However there is one possible scenario which coukd explain both the inability to switch and thexwarning from your current provider which is in error some third party has booked a switch and your line id has been picked up in error. Your current supplier should tell you who the new provider is and if it isn't Sky contact them to stip the switch. If it is Sky it still could be an error made by them but call in or pist again and one of tge forum Superusers can escalate your post.