Angry

[Vickyben]

No broadband WiFi or TV still saying outrage but when checking there's no outrage at my area have autism non verbal child and it's been a nightmare contenting her no updates from sky can't get any straight answers just virtual think I be looking for new provider sky is being very let down and expensive

[Chrisee]

@Vickyben unfortunstely lines do develop faults. If you have either reported the fault to Sky by calling or used the online Service Checker in the My Sky app using a mobile connection to book an engineer there is little more you can do until the engineer finds the fault and fixes it. 

Domestic lines are usually fixed within 2 full working days after the report. Sky like all other ISPs have limited control over how long it takes for the network operator who are Openreach or City Fibre take to fix faults. Switching ISP is pointless as in all likelehood thry will use the same line.

[TimmyBGood]

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@Vickyben wrote:
No broadband WiFi or TV still saying outrage but when checking there's no outrage at my area 

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Unfortunately the 'no outage' message absolutely doesn't rule out an individual broadband circuit fault: it's meant to indicate there's no known wider problem affecting multiple subscribers.