Broadband
0

Discussion topic: Engineers at weekend

Reply
elderwandninja
What's this?
This message was authored by elderwandninja This message was authored by: elderwandninja

Engineers at weekend

‎08 Feb 2025 06:17 PM

I upgraded to Gigafast today. I've been told it will be activated by tomorrow but do the engineers work weekends? Just done a speed test and it not activated yet 

Report post
Post 1 of 6
314 Views
Reply
0 Likes
Reply

All Replies

cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Engineers at weekend

‎08 Feb 2025 06:40 PM

Posted by a Superuser, not a Sky employee. Find out more

@elderwandninja 

 

What speed do you have at the minute?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 2 of 6
302 Views
Reply
0 Likes
elderwandninja
What's this?
Topic Author
This message was authored by elderwandninja This message was authored by: elderwandninja

Re: Engineers at weekend

‎08 Feb 2025 07:14 PM

Ultrafast

just tested it as 463 Mb/s

Report post
Post 3 of 6
289 Views
Reply
0 Likes
cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Engineers at weekend

‎08 Feb 2025 07:31 PM

Posted by a Superuser, not a Sky employee. Find out more

@elderwandninja 

 

Then no engineer is required. Sky will upgrde you remotely

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 4 of 6
279 Views
Reply
elderwandninja
What's this?
Topic Author
This message was authored by elderwandninja This message was authored by: elderwandninja

Re: Engineers at weekend

‎09 Feb 2025 07:23 PM

Yes it will be done remotely but wondering when? Is it done overnight ? 

Report post
Post 5 of 6
216 Views
Reply
0 Likes
cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Engineers at weekend

‎09 Feb 2025 07:26 PM

Posted by a Superuser, not a Sky employee. Find out more

@elderwandninja 

 

Should be upgraded by now. Upgrades of this nature have taken anytime from 1/2 to 24 hours in the past.  If not upgraded by early tomorrow drop us a reply here so we can escalate to sky

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 6 of 6
212 Views
Reply
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion