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Discussion topic: Engineers at weekend

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Message posted on ‎08 Feb 2025 06:17 PM

Engineers at weekend

I upgraded to Gigafast today. I've been told it will be activated by tomorrow but do the engineers work weekends? Just done a speed test and it not activated yet 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎08 Feb 2025 06:40 PM

Re: Engineers at weekend

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@elderwandninja 

 

What speed do you have at the minute?

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Message posted on ‎08 Feb 2025 07:14 PM

Re: Engineers at weekend

Ultrafast

just tested it as 463 Mb/s

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Message posted on ‎08 Feb 2025 07:31 PM

Re: Engineers at weekend

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@elderwandninja 

 

Then no engineer is required. Sky will upgrde you remotely

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎09 Feb 2025 07:23 PM

Re: Engineers at weekend

Yes it will be done remotely but wondering when? Is it done overnight ? 

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Message posted on ‎09 Feb 2025 07:26 PM

Re: Engineers at weekend

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@elderwandninja 

 

Should be upgraded by now. Upgrades of this nature have taken anytime from 1/2 to 24 hours in the past.  If not upgraded by early tomorrow drop us a reply here so we can escalate to sky

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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