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This discussion topic has been answered Discussion topic: Engineer

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This message was authored by: Cherylm81

Engineer

Joined yesterday. Didn't realise I need a engineer up to install and ONT box, activation date is Monday, how can I book one?! 


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This message was authored by: Cherylm81 Answer

Re: Engineer

Just had an email to say my kit has been dispatch etc, nothing about an engineer. We have just moved in and there was an white broken box from previous tenent, which we removed but I now realise it was the ONT box. So I don't know if when I applied and they done checks if they think that box is still there. 

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This message was authored by: Me134

Re: Engineer

Posted by a Superuser, not a Sky employee. Find out more

@Cherylm81 wrote:

Joined yesterday. Didn't realise I need a engineer up to install and ONT box, activation date is Monday, how can I book one?! 


That's normally automatically triggered. Have you had no notifications, email or texts usually? Anything showing in 'My Orders' https://www.sky.com/myorders

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This message was authored by: Cherylm81 Answer

Re: Engineer

Just had an email to say my kit has been dispatch etc, nothing about an engineer. We have just moved in and there was an white broken box from previous tenent, which we removed but I now realise it was the ONT box. So I don't know if when I applied and they done checks if they think that box is still there. 

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