This discussion topic has been answered Discussion topic: Engineer
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Message posted on 14 Jul 2026 07:44 AM
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Joined yesterday. Didn't realise I need a engineer up to install and ONT box, activation date is Monday, how can I book one?!
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Message posted on 14 Jul 2026 07:59 AM
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Just had an email to say my kit has been dispatch etc, nothing about an engineer. We have just moved in and there was an white broken box from previous tenent, which we removed but I now realise it was the ONT box. So I don't know if when I applied and they done checks if they think that box is still there.
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Message posted on 14 Jul 2026 07:55 AM
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Re: Engineer
@Cherylm81 wrote:Joined yesterday. Didn't realise I need a engineer up to install and ONT box, activation date is Monday, how can I book one?!
That's normally automatically triggered. Have you had no notifications, email or texts usually? Anything showing in 'My Orders' https://www.sky.com/myorders
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
Message posted on 14 Jul 2026 07:59 AM
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Just had an email to say my kit has been dispatch etc, nothing about an engineer. We have just moved in and there was an white broken box from previous tenent, which we removed but I now realise it was the ONT box. So I don't know if when I applied and they done checks if they think that box is still there.
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