Engineer investigation

[Rookie]

Hello. Got message from Sky "Your engineer aims to fix any faults within 2-5 working days".  Passed 7 days allready. And it shows arrival date "to be cofirmed".  Anything i need to do? Tanks.

[Daniel0210]

@Rookie 

That time frame is a target for Openreach but it depends what needs going to fix your issue, for example if the road/pavement needs digging up Openreach need to obtain permission from the local council and find a crew to carry out the work. 

You could call Sky for an update. Incidentally this link explains auto compensation for when there is a total loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

[Rookie]

Thank you. Does Sky have a mobile phone number? I don't have a landline.

[Daniel0210]

@Rookie 
If you need to call Sky then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling a lot of large companies the start will be an automated response which may try to send you back to the forum.