Apologies I sounded more blunt than I meant to be. It's just been a difficult week (and internet has been rough for a year) and I'm unable to upgrade to better broadband due to my address (not eligible). It was more is it possible for me to chase in any way because every time I try to fix the issue on the app, it says it can't as an engineer is coming, but have had no updates so a bit lost. I understand many others in same boat.
