Empty router box delivered

[Sall78]

Just taken delivery of my new router box, opened it as the seal wasn't on there and it's empty. The engineer is due to fit on Thursday and I can't find anywhere to report it on mysky. Any ideas what to do?

[Doc5907]

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@Sall78 wrote:

Just taken delivery of my new router box, opened it as the seal wasn't on there and it's empty. The engineer is due to fit on Thursday and I can't find anywhere to report it on mysky. Any ideas what to do?

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@Sall78 

I have escalated your post to Sky who should be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.



Look out for a blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.



You can find out more about this process in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent Sall78  an invite to chat.