Eh16 area sky down?

[Dani771]

Same as me I do the checker and it say no known issue in my area. Well there clearly is. Can't get through to anyone the queues are massive. Really bad it's been down since midnight here. Grrrrr

[Yelobuni]

Still out in EH21. Went down at exactly 9pm last night. I've done service checker and it's finally showing as an issue in the area but saying it could take a few days to fix! 

 

[Chrisee]

@Yelobuni that is a standard message the engineers will be working to fix whatever is wrong as quickly as they can but it is normally impossible for them to give a reliable estimate of how long it will take.

[Dani771]

Still down in Essex 

[Tactiferski]

@GD1 Thanks; I didn't realise that this forum was a waste of time.  I'll not bother using it in future.

[Daniel0210]

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@Tactiferski wrote:

@GD1 Thanks; I didn't realise that this forum was a waste of time.  I'll not bother using it in future.

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@Tactiferski 

How is telling you this is a customer helps customer forum a waste of time? 

[mummystar9]

That seems to be us back online 

[EdinLisa]

Nice. Still down in EH16. Hopefully not long. 

[Chrisee]

@Tactiferski even if Sky staff did post it is very unlikely they can tell you any more infirmation other than we know its broke and someone is fixing it.

[Yelobuni]

Thanks @Chrisee that's really helpful information. I'm completely new to Sky so I'm getting used to it all. Here's hoping they are able to sort it out soon. At least it's decent weather today if they are having to be out and about! 🙂 

[NancyR]

Looks like it's back on, but I did speak to Sky about the inconsistent information as I also got a text telling me it was back on and that the issue was closed about two hours before it actually came back on. 

as I said to Sky, I know there's nothing they can do about an outage, but when you have their checker saying there's no problem and you've got text messages saying it's fixed when it's still out that's the frustration but rather than sitting at home being frustrated at least I've fed in to their customer services, the messages sent by them but contradicts what's actually happening . 

[EdinLisa]

Totally agree. 
unfortunately we are still down here. 

[jed2004x]

Lights have come on but still can't get online hopefully be soon though 

[Alan1977]

For me in EH15 it's back on. No message or anything but just glad it's back. 

[jed2004x]

I'm still down here too although all lights have come back on so hopefully it's a sign it will be up and running soon