Earliest installation date for broadband is in 31 days from now !

[Charleneash]

I place an order today for broadband service , I thought the date of installation was the 3rd ot this month  but when I reread the order it was for the 3rd of October on a months time!  This was the earliest installation date ? I paid my €50 upfront which I've never had to do in the past with sky.  

[Highlinder]

@CharleneashWhat was this charge for?

[Charleneash]

@Highlinder the €50 up front charge is for installation , I've had sky in the past and never had an installation fee , but  they take the fee right away when they don't intend to install it for another month 

[Highlinder]

@CharleneashIs this for broadband? Never heard them taking so much for Admin?

[Charleneash]

@Highlinder  yes this is just standalone broadband package .....    has anyone else signed up recently had  this €50 charge right away ? 

[Highlinder]

@CharleneashI would give Sky and ask them about the charge and the fact you have been given this and nothing is going to happen for a month.

[Charleneash]

@Highlinder been trying to call them all day and just automated machine . 
I also read in the terms on the email I received after signing up and then taking the €50 instantly that my fist bill would be taken in 14days from signing up .... when I won't even have a service installed by then !

[Highlinder]

@CharleneashWhen you call and asked the nature of the call say " Technical ", you might be asked for a mobile number, give this, but DO NOT hang up, you should then be dropped into the queue to speak to an advisor.