Dropping out

[Kelly310]

My WiFi keeps dropping out

[caesarome]

@Kelly310 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Foxglovevhg]

This is clearly a huge problem as it's affecting numerous people. I've been having issues since Tuesday and other than the usual switch off and on or similar on that theme I get no help at all despite telling Sky that this is clearly a bigger problem. I got upgraded broadband a few months ago but this issue is from the past week and clearly is not isolated. Abhorrent customer service just repeating the same suggestions which clearly are not fixing the issue.