No broadband for two days

[Thesmiths2]

I've had no broadband for two days at least now. 

Tried rebooting several times with no luck.

Went on to sky account and checked my broadband, it said all was OK but still nothing my end.

[Daniel0210]

@Thesmiths2 
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

[Sammii861]

I've used the service checker and on there everything looks fine. I'm thinking it's got to be the router because everything else is look fine. 

[caesarome]

@Sammii861 

Is the service checker shows no faults did you then run the broadband line test, did that show no issues either ?

[Callump98]

Mate I've been having the same issues since yesterday morning all the operator could say to me was if buts and maybes... they're sending me a router out but I honestly do not think it's a router problem it's providing output so it's showing it's working. It's just skys horrible connectivity issues and slow work times. There's something wrong with there servers as numerous people are having the same issues but everyone gets the same response! 

[Sammii861]

Nope no issues on there end and I've done all the  necessary stuff to check if it's my end and it's showing all is fine, but still showing no internet. So according to them everything is good, but before I was connected to one of there agents the automated system said we are aware of a issue in your area this has been fixed but stay on the line if your still having trouble. So either they lied to me and said all was well, when in fact it isn't and I'm having to wait for a engineer because they don't even know what they have done. 

[Callump98]

They didn't even reccomend sending me an engineer out they just offered a new hub which I've had to pay a £10 delivery fee for! It's shameless. I've used up my remaining data for the month which has led to more bills just because of this inconvenience that they don't seem to know what has caused the issue! I will be changing provider as soon as possible! 

[Sammii861]

I'm actually thinking about changing providers to because this is really stupid. I changed onto this package deal because I thought it would be better, which it should be for the amount it's costing me a month. But since having it I've had nothing but issues with it. Obviously they don't care about there customers because if they did they would cover any cost that you've had to pay out and they should definitely have emergency call-outs for people who need there internet for work , school or college. 

[TimmyBGood]

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@Sammii861 wrote:

Obviously they don't care about there customers because if they did they would cover any cost that you've had to pay out

No domestic broadband provider does this: the monthly subscription simply doesn't cover such expenses.  The Ofcom compensation scheme has a daily allowance after the first two working days because that's the Openreach target time to fix domestic faults.

and they should definitely have emergency call-outs for people who need there internet for work , school or college. 

See above.  Those who require failover cellular connectivity should choose an ISP which offers this as an additional subscription option.  'Emergency' response is available on business broadband contracts at five to ten times the average household broadband monthly rate.

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[Daniel0210]

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@Sammii861 wrote:

Obviously they don't care about there customers because if they did they would cover any cost that you've had to pay out and they should definitely have emergency call-outs for people who need there internet for work , school or college. 

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@Sammii861 

Openreach don't do emergency call outs for a singular fault. 

For customers working from home, or with children remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

[danroadley]

Same here. The app tells me there's a fault, I run the test. It says all is well. I reboot the app, still says there's an error. I have reset, done everything I've been advised to do, and still nothing. 

[Sammii861]

I really want to know how many people are having issues and if it's all over the country or just in one area. I'm in Nottingham and I've seen on downdetector there is a multiple of people reporting more issues with there internet than tv or mobile. Also I want to know why sky are saying all is well when clearly it's not. 

[Sammii861]

I've being getting the same message and when I called the automated voice said the same but when I spoke to a agent they said everything looked good and couldn't find a issue. 

[danroadley]

You are not alone as I'm also in Notts. Must be something absolutely borked in this area then. What a nightmare. 

[Sammii861]

Glad it's not only me and having sky talking to me like ive have to clue what im going on about. Can I ask on your router does it show a orange light for your internet or has it stopped working altogether?