Discussion topic: Dropping frequently
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Message posted on 08 Sep 2026 09:41 AM
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Dropping frequently
My WiFi is dropping for very short periods very frequently. For example in a 30 minute teams meeting this morning it dropped 5 times. When watching telly it can be multiple times an hour and seems to be getting worse. I have tested everything as per Sky instructions and it seems to think there is no problem. I live in a very small bungalow and my router is in a place that is not close to a wall and is in clear view of devices.
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All Replies
Message posted on 09 Sep 2026 10:13 AM
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Re: Dropping frequently
Hi there @JessH2 Welcome to the Community forum. Sorry to see that you've been experiencing issues with your broadband dropping out. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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