Compensation confirmation

[AidanMcGee]

Hello

• i I ordered sky full fibre broadband and it was supposed to have been activated 26th January 2026. It wasn't and my current internet stopped working yesterday.  The order had to be cancelled in order for my current internet to be restored. (earliest restoration of service is tomorrow). It was confirmed by Maria Siddiqui in the activation team that this was a "ghost order" and that I was entitled to compensation of £6.46 per day that the ordered service was not activated. This compensation will be added to my account.

i would like confirmation of this.

thank you

[caesarome]

@AidanMcGee 

You are only talking to other Sky customers here so while I'm not sure if you get compensation if you qualify it will be added to your billing account as a credit so keep an eye on this and your future bills for it.