Dropped packets on sky broadband

[des+irwin]

Getting freezing screens on tv using sky multi room and on my laptop when working from home.

Running constant pings to sky.com, google.com and bbc.co.uk and they all go high (over 100ms) and time out at the same time.

Nothing has changed in the layout of the house and the router is optimally set up.

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[des+irwin]

Hi, I'm not at home at the moment. If it's still available I'll pick it up this evening or tomorrow?

[Chrisee]

@des+irwin the chat icon is there firc48 hours.

[des+irwin]

Chat icon is gone...