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Discussion topic: Drop outs

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Avatar for Dylan1460
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This message was authored by: Dylan1460

Message posted on ‎29 Mar 2024 05:43 PM

Drop outs

Right this has been happening rhe last 4 t9 5 weekends now multiple drop outs
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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎29 Mar 2024 05:45 PM

Re: Drop outs

Posted by a Superuser, not a Sky employee. Find out more

@Dylan1460 

 

Could you post your hub stats as shown below

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: Highlinder

Message posted on ‎29 Mar 2024 05:54 PM

Re: Drop outs

Posted by a Superuser, not a Sky employee. Find out more

@Dylan1460  First off you are not talking to Sky. This is a customer to customer based forum.

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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