Dreadful Customer Service

[JJ113]

Just spoken to Customer Service after an hour of listening to Skys  full AI customer service , where you cannot reach a live person

After weeks of poor broadband service and a repair by Bt Openreach only to finally find out that the router is also faulty 

I've had no incoming calls since mid March and low downloads and uploads at 4 MBPS

I've been a customer of Sky for over 20+ years but I'm coming to the end of my tether with the useless customer  Service contact information provided by Sky Help .... it continually brings you round in a loop without getting any where 

when you need to talk to some you can't 

customer service at it's very worst 

[Daniel0210]

@JJ113 
If you need to call Sky by dialling 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

[jdblackwolf]

I have spent 2 hours on the phone today trying to get through to the new sales team and I keep getting passed around to different departments. Their solution was to do it online, but I just wanted to get a package with a copper line which you can't do online. I've wasted so much time. I will be canceling my existing contract when it renews!!!

[JimM1]

@jdblackwolf If you are in an area and on the copper line currently, and FTTP is available via an OR openreach service, then you will not be getting any (renewed copper fttc) but forced onto a fibre connection, it's the way that it is!

[jdblackwolf]

That's not what my complaint is about. I'm aware this is happening, it's just the person I'm getting this for has a lifeline.

[JimM1]

@jdblackwolf Lifeline support would have been good upfront to know, you may find a good few ISP's automatically RED flag straight off no matter what! Link below and you may wish to go read someother support info!

Telecare Systems and Medical Alarms. Let us know! | Sky Community

[Daniel0210]

@jdblackwolf 

The link @JimM1 has kindly posted for you is also pinned at the top of the broadband board.