Download speed half what it was

[Kellygiles]

It hasn't made any difference to the download speed but the upload speed has dropped ever so slightly. It's down to around 25mbps.

[mae-3]

@Kellygiles 

I think your throughput issue should be escalated to the network team for further investigation.

[Kellygiles]

Would I need to phone customer services for that?

[mae-3]

@Kellygiles 

Yep, best to phone Sky and say you have a throughput issue that is more than likely owing to a network issue passed the G.fast PoD, and could you please escalate to the network team at the advice from the forum, and also advise Sky you've had a BT Openreach engineer out who has tested the G.fast broadband line and the router stats confirm twice the synchronisation speed than you are getting in throughput speed. It seems stuck at an 80Mbps throughput profile parameter, which should be 160Mbps, that needs changing to the correct value.

[Kellygiles]

You're a star. Thank you.

Thank to everyone else for their input too.

[Angelaf21a]

I've had this excat same issue - already called three sky tech sport people they got through the standard checks and wifi and line speed is reading what it should be they havent asked once about the noise margin. This is mine I'm only getting 12-16 mbps

[Noozles]

Having the same issue as well, we've dropped from 32 to 16mb in the last few days. Definitely something going on here!!!

[Highlinder]

@Noozles  Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Toni-leigh]

hi guyes had this problem for a month. contected at 39999 to hub but speeds at 16 mb .. rang and rang sky told me there was not problem .. wouldnt send a engineer out ... so  ive gone to bt ... have alook in the theards theres loads of people haveing same issue

[Sky-2022]

Hi, @Angelaf21a & @Toni-leigh.

Can you run the Broadband Test, this can be done either via the MySky App on mobile data or use this link. If it shows a fault you should be able to book an engineer via the app. Also, could you post your Router stats and a 24hr system log? This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

I may also add, that reduced WIFI speeds are extremely common. As the location of the Broadband Hub, the structure of the property/location using the WIFI, how many devices are connected and external interference from neighbours' WIFI on the same channel, usually pressing the reset button on the back can solve this issue as it will auto find the best channel to connect to. Moreover, the practical solution would be using ethernet cables preferably CAT5e or above for most activities that can be supported for. And adding various external WIFI boosters may not solve the issue but cause more interference. Sky does not guarantee wifi speeds unless you buy their top-up Boost package and even then it is only minimal speeds but they normally will give those customers a booster if asked.

Otherwise, to discuss your issue further it would be best to call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone.

[Noozles]

Here are the stats, same problem as described by others though, everything looks fine but the connection to my devices is down to 16 - 20mb, has been for the last few days. Nothing has changed in the home, no new electronics, it's just so odd.

[Desty74]

Think yourself lucky I'm supposed to be getting 68m and I'm getting 8m and no matter what I do it doesn't change... as far as I am concerned I am now at the point of no return.. I am paying for a service that I am not getting delivered therefor I am about to cancel my whole contract as they cannot stand up to their promises 

[Toni-leigh]

@Desty74  they wanted 169 told them not and if they wanted it id take the dish off the all as well ... i pay them 100 plus amonth for 10 years ... and wouldnt send a engieer ... lost my head so got no cancel fee and bt installed on the 16th.... they said its no problem there end .. it must be loads of people having the same problem

[mae-3]

@Angelaf21a 

The router stats show a good broadband line to the cabinet at a maximum 40Mbps downstream for the 40Mbps is at maximum and the noise margin is good, very slightly above 6dB which shows a little extra capacity above 40Mbps but you're capped by that 40/10Mbps profile. The upstream is at 6.7Mbps which seems slightly slow for those attenuation figures but Sky doesn't guarantee the upstream speed on VDSL2 superfast broadband.

If you are testing the throughput speed over a wired PC to the router then you should see about 35-37Mbps throughput which you aren't seeing, but looking at the picture it looks like it's from a tablet over wireless but only you know that fact and if so it's a wireless speed which isn't guaranteed at all on the package.

But you should contact Sky if the device testing the throughput speed is wired to the router with that downstream speed.

[mae-3]

@Noozles 

The broadband router hasn't anything connected by a wired ethernet connection, eg: did you test the throughput speed over wireless if so that isn't guaranteed by any internet provider?

The router stats show a solid very good 40Mbps downstream and you're on a 40/10Mbps profile, maximum for the downstream and 8.3Mbps for the upstream which is absolutely excellent broadband line-wise for that length to the cabinet which is about 1km to 1.1km to the cabinet.