Download speed dropping

[Kamicozzy]

Hi there is anyone having issues with there sky max hub? It says on app that am getting the full 500 but when I go to do a speed test on my phone through a speed test app. Am only getting about 30mbps but sky app tells me differently! Anyone know what I should do? Should I phone sky up or what? Some feedback or help would be much appreciated

[Coley-W95]

Hi there @Kamicozzy, welcome to the Community Forum. Sorry to see that you've been experiencing issues with your broadband speeds. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141