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Discussion topic: Slow service

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This message was authored by: NatalieReeves

Slow service

Hello, We have recently switched to sky in the last few months (full fibre 900). Our setup is the broadband router in our living room on a high shelf well away from the window or any obstructions or electrical devices. We have two mobile phones and a smart tv connected all in the same room. For some reason our smart tv has issues streaming and social media apps are slow to refresh or load comments on mobile. We restart the connection daily which only temporarily solves issues with streaming and has no effect on the phones. Our connection speeds are high so I'm assuming its a WiFi issue even though all devices show a strong connection. I have tried changing channels through resets which is a pain with Sky Max routers and disabling the broadband shield but nothing seems to help. Please can anyone advise if this is common and how we can remedy these issues?
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This message was authored by: Coley-W95

Re: Slow service

Posted by a Sky employee

Hi there @NatalieReeves, welcome to the Community Forum. Sorry to see that you've been experiencing issues with streaming on your smart TV and with loading Social Media apps. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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