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Discussion topic: Often dropping connection

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This message was authored by: Alexender

Often dropping connection

What's going on? 🙂

Just my first day after joining and already problems with the connection, drops, and so on. No way to get help from support — just a rabbit hole with a "smart" chat...

Absolutely disappointed, I'm lost for words...

Just let me know if this is the standard and I won't get my hopes up

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This message was authored by: Coley-W95

Re: Often dropping connection

Posted by a Sky employee

Hi there @Alexender Welcome to the Community Forum. Sorry to see that you've been experiencing issues with your connection dropping out. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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