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Discussion topic: Download and Upload Below Minimum Regularly

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This message was authored by: DKB52

Download and Upload Below Minimum Regularly

I keep checking my broadband speeds at different times of the day and it struggles to reach the minimum guaranteed levels of 31.6 download and 7 upload.

The best today via OOKLA was 27.62 download and 6 upload.

Can you please help improve these speeds?

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This message was authored by: Highlinder

Re: Download and Upload Below Minimum Regularly

Posted by a Superuser, not a Sky employee. Find out more

@DKB52  Which device are you using to do these speed tests with?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: DKB52

Re: Download and Upload Below Minimum Regularly

I have used the SKY router plus other online checkers and all show below acceptable levels of speed.
This message was authored by: Chrisee

Re: Download and Upload Below Minimum Regularly

Posted by a Superuser, not a Sky employee. Find out more

@DKB52 the speed test checkers measure yhe slowest part of ghe trznsfer which is frequently the wifi connection in your home. Sky like other isps only guarantee speeds to the hub as wifi speed is sometning thst isnt under their control. You also have to allow for roughly 8% on the connection speed which is lost due to network overheads.

You can check the connection speed to the hub either by running the test in the My Sky app or by posting your hub's stats see Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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