Discussion topic: No internet since lunchtime
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Message posted on 29 Feb 2024 08:09 PM
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No internet since lunchtime
No internet since lunchtime - Herne bay, Kent
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All Replies
Message posted on 29 Feb 2024 08:59 PM
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Re: No internet since lunchtime
I am in dover. No problems with my broadband, but I am on full fibre to the property 500mps, 55inch sky glass tv , and 1 puck
Message posted on 29 Feb 2024 10:11 PM
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Re: No internet since lunchtime
@Ian717 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
If you have found this solution helpful please tick this as the answer.
Message posted on 29 Feb 2024 10:31 PM
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Re: No internet since lunchtime
The broadband test tells me there is an outage in my area, but gives no useful information such as when it will be fixed.
Ringing the sky broadband contact number - found only via a Google search - gets me a recorded message.
The loss of the internet is bad enough - and potentially professionally quite dangerous - but the lack of any specific details about what is happening is very frustrating.
Message posted on 01 Mar 2024 10:21 AM
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Re: No internet since lunchtime
@Ian717 If there is an outage in the area then it will not just be Sky that is effected. So Openreach will be doing there best to get everyone online again.
If you have found this solution helpful please tick this as the answer.
Message posted on 01 Mar 2024 10:49 AM
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Re: No internet since lunchtime
Up and running again this morning. Thanks for the replies...
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