Downgrade

[Acceptance]

Im paying too much for broadband, i have superfast and don't believe i actually need this. I dont have computers at home. Occasional laptop use and 1 mobile phone. Can anyone recommend a more affordable package please. Im paying £47 and cant afford it

[Chrisee]

@Acceptance Sky do offer a social tariff but the account holder will have to be in receipt of a means tested benefits like Universal Credit to qualify see https://www.sky.com/help/articles/sky-social-tariff

If that applies you can switch to thst by speaking to them but you will need to prove you are on one of the benefits listed..

Otherwise if you are not still  in the 18 month contract period you maybe able to downgrade to a cheaper service as explained here https://www.sky.com/help/articles/your-sky-broadband-questions-answered

In gerneral Sky do not allow customers to downgrade during the contract period  but you can ask.

[Acceptance]

Thanks so much as i would be entitled to this. Im on ESA income based. I am just reluctant to phone sky because it takes ages to get through and i become really anxious. Is their any other way to change my package? Could they phone me?

[Chrisee]

@Acceptance if you call on your Sky Talk line the call is free dial 150. That also works if you have Sky mobile by the way. Sky need to check your Income based ESA entitlement with the DWP so need to speak to you to do that.