Discussion topic: Down again
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Message posted on 21 Nov 2025 12:47 AM
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Down again
Reset fibre box input box and router several times
LOS light solid red on fibre input box and cannot be reset
tell tale signs of connection issues over last few dats are phones pinging when connection drops happening over last week or so
not happy that when calling 150 getting no response
will call back in the morning
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Message posted on 21 Nov 2025 05:52 AM
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Re: Down again
When it is down after midnight to around 6am then it could be overnight maintenance taking place.
If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
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