Discussion topic: Dongle
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Message posted on 09 Mar 2026 04:46 PM
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Dongle
Openreach have advised me to contact Sky for a dongle as my broadband installation is going to take up to 3 weeks due to needing to do groundwork.
is this possible? I cannot find a contact number or live chat.
thank you
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All Replies
Message posted on 09 Mar 2026 04:48 PM
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Re: Dongle
Sky do not provide dongles.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 09 Mar 2026 05:33 PM
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Re: Dongle
@HollySmith Are you a new user that has a connection working on copper just now?
Message posted on 09 Mar 2026 08:16 PM
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Re: Dongle
@HollySmith wrote:
Openreach have advised me to contact Sky for a dongle as my broadband installation is going to take up to 3 weeks due to needing to do groundwork.
Unfortunately that was poor advice: while some ISPs may choose to provide temporary cellular data access in such circumstances, Sky does not. You could choose to acquire a cellular router and suitable SIM card for yourself if you wish.
If you were given a definite activation date which was subsequently delayed, compensation should be payable.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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