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Discussion topic: Doesn’t reach all rooms

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This message was authored by Rachel-27 This message was authored by: Rachel-27

Doesn’t reach all rooms

we've just moved in and the WiFi doesn't reach the bedrooms. It's only a small flat so it should be reaching. Can we get a booster? 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Doesn’t reach all rooms

Posted by a Superuser, not a Sky employee. Find out more

@Rachel-27 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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