Not able to look at emails on my phone

[Florrie6929]

I have just been connected to sky 5 days ago and can't access and open up most of my emails from my bedroom and kitchen. Over 23 years I have had most providers in this house and never had this problem. Will I still be in a cooling off period? If I need to cancel

[TimmyBGood]

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@Florrie6929 wrote:

 Will I still be in a cooling off period? If I need to cancel

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You can reject the service in the first thirty days.

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@Florrie6929 wrote:

I have just been connected to sky 5 days ago and can't access and open up most of my emails from my bedroom and kitchen. 

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Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.