Do we get a refund for no service

[Marie20]

I had no Internet all day said working on it do we get a refund as paying for something we can not use

[Highlinder]

@Marie20  More information about getting any refunds back for loss of service can be found in the link below.

https://www.sky.com/help/articles/auto-compensation 

[caesarome]

@Marie20 

The important bit on that link is the highlighted bit here (posting on here isn't letting Sky know):

‘Total loss of service’ for more than two full working days after you’ve let us know. That’s if your Sky Broadband and/or Sky Talk stops working completely.

The compensation is paid at £9.76 per day and is added to your account as a credit that will be used against a bill, it can not be refunded.

[TimmyBGood]

@Marie20 

No domestic ISP refunds for a day of outage because the Openreach target time to fix is two days starting the day after reporting (excluding weekends and bank holidays)