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Discussion topic: Wifi keeps dropping. Completely unusable. Impossible to get a range booster or access to engineer

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This message was authored by Dave23 This message was authored by: Dave23

Wifi keeps dropping. Completely unusable. Impossible to get a range booster or access to engineer

Wifi keeps dropping. Completely unusable. Impossible to get a range booster or access to engineer. New sky customer. Should i just leave now?
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This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi keeps dropping. Completely unusable. Impossible to get a range booster or access to engi

Posted by a Superuser, not a Sky employee. Find out more

@Dave23 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...



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Dave23
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This message was authored by Dave23 This message was authored by: Dave23

Re: Wifi keeps dropping. Completely unusable. Impossible to get a range booster or access to engi

Hello @Highlinder . Sorry for delay in posting the stats you requested.  I thought it was worth giving the sky engineer and Openreach a chance to solve it.  My stats are:

Dave23_0-1714410689934.png

Sky engineer verified speed was too low but blamed BTOpenreach (said they shouldn't be offering Sky speeds they can't contract for).

A week later BT came and tested at the house and at the telegraph pole outside the house. They said Sky have provided no data that allows the engineer to baseline check against.  He noted the cabinet is 700m away and it is all copper from there. 
Any suggestions?
 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi keeps dropping. Completely unusable. Impossible to get a range booster or access to engi

Posted by a Superuser, not a Sky employee. Find out more

@Dave23  Can you fill out the below form and post the results of this hiding the private information in the top-left corner, this will give the community a chance to see what speeds you should be getting.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 



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Dave23
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This message was authored by Dave23 This message was authored by: Dave23

Re: Wifi keeps dropping. Completely unusable. Impossible to get a range booster or access to engi

Thanks @Highlinder . Here is the form:

Dave23_0-1714460404245.png

 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Wifi keeps dropping. Completely unusable. Impossible to get a range booster or access to engi

Posted by a Superuser, not a Sky employee. Find out more

@Dave23 your line is simply not performing as it should the range shown is 60Mb/s to 40Mb/s but in practice you are only getting 23Mb/s which is below the handback speed of 32Mb/s which is the speed Openreach will allow Sky to handback their contract. In theory Openreach should do work to improve the speed but as they either can't or are unwilling to spend the money involved you are stuck.

 

Sky are likely release you from your contract if you ask them enabling you to move to another isp. However that is pointless if the new isp is going to use the same line (ignore promises made by checkers as they will be based on the database you just looked up not reality)

 

We see this position more and more as Openreach move towards switching 100% to full fibre and then decommissioning the copper network and refusing to spend money to fix the old network. Options could be Virgin Media or one of the many Altnet fibre networks if one has cables in your road, mobile broadband if the signal is decent or Starlink which isnt cheap.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Dave23
Topic Author
This message was authored by Dave23 This message was authored by: Dave23

Re: Wifi keeps dropping. Completely unusable. Impossible to get a range booster or access to engi

Thanks @Chrisee and @Highlinder for your help on this. I suspected this might be what was going on, so thanks for helping me get the evidence to support.  It does sound like I need to find an alternative supplier now. Thanks again. 

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