Dismal permanent internet speed

[Chemist]

After having Virgin speeds well over 100Mb in Worthing we moved to Littlehampton where Virgin not available. Internet providers were all quoting max 32Mb if lucky as no local fubre. Opted for Sky superfast 32. We have yet to achieve anything over 7Mb, mostly around 3!! It's been checked internally by Openreach and back to box 900m away which is a serving hub only rated at 40Mb. He said max would normally be around 20Mb but it was abysmal. Did everything he could but no improvement. Done EVERYTHING here with router and equipment. SKY promise at least 15.2Mb but this is nowhere near and rebuffers constantly. SKY just accept its a problem but offer no solutions other than penalty-free termination of contract. Frustrating@ Any suggestions?? Looks like 5G dongle and Skydish??

[JimM1]

@Chemist It's one of the issues on fttc that distance and quality of line can have impact on speed to the hub, if you do have a good mobile 4G/5G signal then that would be your only option to increase speed until fibre fttp is in place, which is anyone's guess, but you can register intrest on openreach site which may give timescale or indication if happening. Mine was to be Dec 2023 but still not happened as yet....

[jamesn123]

@Chemist 

Please post your router stats

[Chemist]

Hi  I don't know how to find my router stats. Using Samsung phone connected to router internet but no combination of admin, Sky, I'd code etc opens up access. Stuck.

[Highlinder]

@Chemist  Which router do you have from Sky in the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Chemist]

It's a Sky Broadband hub

[Highlinder]

@ChemistTo get the router stats the username is "admin" without the quotes and the password is the same as your Wi-Fi passwprd on the back of the router or the card provided,

[Chemist]

Router Statistics

System Up Time

: 253527

Collion Fts

Tabisxb/s

Up Time

Status Teks Pts

Port

WAN

LAN

196794 4740100 25.33.23

WLAN (24) Up

274421

1204080

400 112

D

25:34.19

WLAN (5 GHE

14201141

90922000

218068 25:33:36

Downstream

12752

Upstream

d

band Link

ction

(1888). UND008) 200

5908

tenuation 01331dB).02(87308).030903

d

2308

terval

Interval

Stop   

[Highlinder]

@Chemist  Could you please take a screenshot of the router stats as half of the information is missing from the copy paste.

[Chemist]

 

[Highlinder]

@Chemist  Can see that you are on a very long line. Distance to the exchange is why you have such a low speed.

[TimmyBGood · Accepted solution]

---

@Chemist wrote:

 It's been checked internally by Openreach and back to box 900m away which is a serving hub only rated at 40Mb.

---

FTTC cabinets can always provide 80/20Mbs to start with, but unfortunately 900 metres of copper-pair 'phone' cabling just cannot sustain anything like that speed: it's a matter of fundamental physics.

The reference to 40Mbs would be because 'Superfast 35' is based on a 40/10 rather than 80/20 wholesale service: there would be no point Sky charging you for 80/20 as the line can't possibly deliver more than 40Mbs