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Discussion topic: Wifi down East Cheshire

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This message was authored by: Frankie007

Wifi down East Cheshire

Anyone lost their WiFi around Poynton, Macclesfield, Stockport area?

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This message was authored by: Highlinder

Re: Wifi down East Cheshire

Posted by a Superuser, not a Sky employee. Find out more

@Frankie007  You mean your broadband is down. If that is correct then you can run the broadband test to see if it gives you further information or finds an external fault.

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: Frankie007

Re: Wifi down East Cheshire

Thanks - ran the test and still the same problem

 

Reset the router - seems to have solved it

This message was authored by: AmyLouiseW

Re: Wifi down East Cheshire

Yes it's just dropped me out of a zoom meeting and now won't connect at all, 

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