3

This discussion topic has been answered Discussion topic: Disgusted

Reply
Answered - Go to Answer
Avatar for Jasoer
Level 1 icon
What's this?
This message was authored by: Jasoer

Message posted on ‎04 Aug 2025 10:05 PM

Disgusted

Absolutely disgusted withe the service that I'm paying for and not getting. All mobile date rinsed to to having to hotspot to computer and laptop so that my daughter and I can try and get some work done as we work from home, losing money as unable to complete work, no TV no Alexa absolutely notjing

Report post
Post 1 of 4
273 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Confetti Ring
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1 Answer

Message posted on ‎05 Aug 2025 12:53 AM

Re: Disgusted

Posted by a Superuser, not a Sky employee. Find out more

@Jasoer  Is your broadband down? Have you reported it?

 

You should be aware as a domestic service any faults logged have an SLA of 2 working days from being reported to be resolved. This does not include weekends.

 

Working from home etc doesn't give your service any greater priority.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

View this Answer within the discussion

Report post
Post 4 of 4
228 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for JimM1
Level 12 icon
What's this?
This message was authored by: JimM1

Message posted on ‎04 Aug 2025 10:17 PM

Re: Disgusted

@Jasoer You may wish to do this with sky, nothing that the Forum can do with your issue!

Report post
Post 2 of 4
267 Views
0 Likes
Reply
Confetti Ring
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎04 Aug 2025 10:20 PM

Re: Disgusted

Posted by a Superuser, not a Sky employee. Find out more

@Jasoer 

Are you saying your broadband is down ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 3 of 4
262 Views
Reply
Confetti Ring
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1 Answer

Message posted on ‎05 Aug 2025 12:53 AM

Re: Disgusted

Posted by a Superuser, not a Sky employee. Find out more

@Jasoer  Is your broadband down? Have you reported it?

 

You should be aware as a domestic service any faults logged have an SLA of 2 working days from being reported to be resolved. This does not include weekends.

 

Working from home etc doesn't give your service any greater priority.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 4 of 4
229 Views
Reply

Did this answer not help you?
Reply
Answered - Go to Answer