Disable SIP-ALG

[DarrenHamill]

Hi- Can I be added to this forum also as i am having the same issues?

[Chrisee]

@DarrenHamill can confirmyou have the white Sky hub?

[Lisa-P1987]

Thanks for escalating this. We’ve sent Icky2 an invite to chat.

[DarrenHamill]

yes- 

[DarrenHamill]

@Lisa-P1987  can you add me to the chat also as I have the same problems

[Penny39]

Hi

I am also having the same issue, I need to disable SIP ALG and do not have the otion in the APP. We have a white hub6 with fibre to the house. can some one please help

[Tedfidget]

 need to disable SIP-ALG on my Sky Hub Max to ensure there's no issues with VOIP.

There doesnt seem to be an option for this to be disabled on the user side. Can I please have some assistance

[JoeMcD]

I have the same issue and need to disable SIP ALG.

As others have noted there is no method for doing this oneself on the white Max Hub.

Help please. 

[Tedfidget]

Hi

 I emailed 

 help @ skycustomersupport.com

they did a remote fix and was up and running in five mins

[JoeMcD]

Thank you. I'll do the same.

[Lisa6609]

Just did the same and referred me back to the website!!!

[Lisa6609]

I am having the same issue need SIP-ALG disabled, can't get any help on all the Sky contact options.   This is clearly a problem for a lot of people is there an update planned anytime soon.  

[Adrian73]

@Lisa-P1987 can you please add me to the chat.

White hub box, was working perfectly fine for wireless calls for work and now sky have decided to turn the SIP ALG off with no advanced warning. If not back up and running then I will switch providers.

[JoeMcD]

Yup! I tried emailing customer support and got redirected to the website on Sunday afternoon. From the website I eventually found a way to call. I was told by the support agent that the SIP ALG would be disabled for me by the network team when they were next in. That was Sunday afternoon, now it is Tuesday afternoon. Still no change!

I still don't know why the SIP ALG option been removed from the user's own control on the Sky Max Hub?

SKY, is anyone paying any serious attention to this thread of problems ? A lot of people are getting frustrated with this situation.

[CreigH79]

Hi
I also have the same issue, please can you get someone to contact me please as I need this disabled so I can use the works phone from the house.
Thanks in advance