Digital landline switchover

[Tim6922]

I haven't yet heard from Sky about switching my landline. As the copper switch off is due around January, should I have heard by now ? 

[TimmyBGood]

@Tim6922 

It's PSTN (analogue voice service) which is being discontinued, not broadband over copper.

If you already possess a Hub model which is equipped with a phone port then there's not necessarily anything Sky has to do.

[Tim6922]

Thanks for the taking the time to reply. 

I probably haven't been clear enough.  My question is really quite simple - all the articles and advice I've read clearly say that my provider (Sky) should contact me to arrange / inform / manage the migration process.  This process has been ongoing for 2 years or more, and is due to complete in January, but I have had no contact from Sky.

[Deb3000]

Who provides your phone service at the moment?

[Deb3000]

As Tim said, it is not copper broadband that is ending, only the phone as a separate service sharing that copper line.  The phone must now be part of the broadband; be it copper or fibre.

If BT provide the phone, they should be in touch about the changes, not Sky.

Basically, you have three choices:

1) Stay with Sky for broadband and move your phone service to Sky.

2) Keep the phone service with BT and move the broadband to BT.

3) Do without a phone service and stay as you are.