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Discussion topic: Difficulty connecting devices

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This message was authored by BrendanDR This message was authored by: BrendanDR

Difficulty connecting devices

I have devices that need to connect to broadband at 2.4G. Since they are not connecting to my sky hub, I presume that is running at a different frequency, but I cannot see what, and I cannot see how to change it.

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Difficulty connecting devices

Posted by a Superuser, not a Sky employee. Find out more

@BrendanDR all but the Sky hubs which are 10 years old offer dualband wifi both 2.4GHz and 5GHz. Some devices find it difficult to connectvto a dualband SSID. On the black hubs follow these steps to splitvthec2 bands https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610 

 

On the newer white hubs you cannot splitvthe bands therefore you need to usecthe hubsxsettings in the MySky app to turn off the 5GHz band temporarily connect the devices affected then turn the 5GHz band back on. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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