This discussion topic has been answered Discussion topic: Devivery
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Message posted on 03 Feb 2026 11:59 AM
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Hi I was wondering when my broadband would be delivered
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Message posted on 03 Feb 2026 12:23 PM
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@Cammy6
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.
Hubs for new activations are normally dispatched via Royal Mail to arrive a few days prior to the activation date. Once sent out you can usually track its progress.
The postie will usually leave it hidden if no one is in. You shouldn't need to sign for it. The postie should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on 03 Feb 2026 12:23 PM
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@Cammy6
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.
Hubs for new activations are normally dispatched via Royal Mail to arrive a few days prior to the activation date. Once sent out you can usually track its progress.
The postie will usually leave it hidden if no one is in. You shouldn't need to sign for it. The postie should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 03 Feb 2026 12:29 PM
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Re: Devivery
@Cammy6 You should have an email giving you an Installation date.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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