Devices not accepting password 😒

[Ipondo]

Sky Q hub connects to Q mini boxes and Google home but our amazon firestick and peloton bike will not accept the hub password. Anyone got any idea? Done all the resetting and rebooting numerous times but still they reject the password.

[Daniel.a04]

Hi @Ipondo ,

The reason certain devices won't connect is due to them expecting a single SSID (WiFi Network name) using 2.4ghz. Sky broadband hubs broadcast both 2.4ghz and 5ghz signal through one SSID, which may be where the issue lays with your devices.

You can split the 2.4ghz and 5ghz through seperate SSIDs through the hub settings.

You can find instructions on how to do this here: How to separate WiFi bands

Hope this helps!

Regards,

Daniel.

[Ipondo]

Thanks @Daniel.a04 for taking the trouble to answer but tonight after rebooting hub and devices (done many times before) the devices now work!!

[Chrisee · Accepted solution]

@Daniel.a04 as a rule customers should not need to split  wifi bands for modern devics like a Firestick or a Peloton bike you only need to do that for older kit or devices with simple wifi chips like smart plugs and bulbs. Sky advise Sky Q operates better with a dualband SSID so only to split bands if devices definitely require it.

Failure to connect is pretty common and can normally be sorted by a reboot of the device or in some cases a factory reset.