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Discussion topic: Devices keep getting disconnected from Sky Broadband Hub

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Avatar for MikeB01
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This message was authored by: MikeB01

Message posted on ‎30 Apr 2025 09:55 AM

Devices keep getting disconnected from Sky Broadband Hub

Devices connected to my Sky Broadband hub are regularly getting disconnected from the hub, including my Sky Q box.  The hub seems to be withdrawing IP addresses to devices randomly.  I am now having to reset the hub multiple times per day and restart devices, particularly the Sky Q box (which is a wired connection to the hub) in order to regain a connection.   

When i run a connectivity test through Sky, the broadband and WiFi show to be working fine, so I believe the problem is the hub.

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎30 Apr 2025 10:12 AM

Re: Devices keep getting disconnected from Sky Broadband Hub

Posted by a Superuser, not a Sky employee. Find out more

@MikeB01 

Give Sky a call to let them know about this to see what they say.

 

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


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