Device WiFi connectivity issues

[dejohnba]

Help... having differing issues with WiFi connection depending on which device I'm using. The WiFi is connected without internet on my work laptop (Lenovo). It won't connect at all on my Xbox. It seems to be working fine on mobile phones, now tv stick & Alexa. Connected but not all websites/apps working on my personal laptop. 

I've tested the broadband on my sky app and it says there are no issues and the internet is connected. 

I have tried turning router on and off and restarting devices/disconnecting & reconnecting to the WiFi but nothing seems to be changing. 

Any ideas what the issue could be?

[Highlinder · Accepted solution]

@dejohnba  Which router do you have from the link below

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub