Desperate for internet - in limbo. Broadband activation

[IntOx]

Hello. My broadband was supposed to be activated on the 27. Nothing happened. Finally, on the 28th, an engineer came home. Other than dirtiying my wall (which I haven't been able to clean, and I'm renting), he could not help. He couldn't find the right wires. So he said he'd send an Openreach engineer. He said it would be high priority and I'd probably hear from them today. Thus far, nothing. There's no information when I track my order on Sky's website. So far, this has been a terrible experience. I'm desperate for internet. Help please.

[TimmyBGood]

@IntOx 

I'll escalate your post, but realistically you're very unlikely to get an Openreach booking before Tuesday at the earliest as they don't cover domestic contracts on weekends and bank holidays.

[IntOx]

Thanks for escalating. Ugh, that's rough. Thanks though.

[dmy24]

Thank you for escalating this. We have sent an invite to chat 🙂
 

[dmy24]

Hello there, a Sky Expert is looking to have a private chat with you about this post you made on Sky Community. Community Messaging provides a private conversation with our team. To start this conversation, look out for and select the chat bubble at the bottom left of your screen. Responses aren't immediate which allows you to go about your day, so please check back often. For more information and to check the authenticity of this private message, visit our help article:

[IntOx]

Thanks. I don't see a chat bubble at the bottom of my screen, but I'll be online for a couple of hours.

[Highlinder]

@IntOxIf you cannot see the chat bubble then might want to try another browser.

[cookiemonsteruk]

@IntOx 

Are you logged onto the community forum?

Try using a chrome browrer

[IntOx]

I'm logged in, through Chrome. No chat bubble.

[IntOx]

I've now tried 4 different browsers, accepting cooking, and no luck. No bubble.

[Highlinder]

@IntOxWhen you click on your avatar in the top right do you have any messages pending to be read?

[IntOx]

No messages.

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[IntOx]

Yes, please re-escalate, as nothing has happened. Still desperate for internet. Thank you.

[Daniel0210]

@IntOx 
I’ve re-escalated your post to Sky and they may get in touch with you later or maybe tomorrow.

Look out for an email and also a blue/red speech bubble on the bottom left of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. Also if you fail to respond to each message from Sky within 48 hours the chat will automatically close. Replies on the chat aren’t instant so keep checking the chat thread regularly.

Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains how the process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014