I signed up for an ultrafast account recently and was quoted an activation date of the 22nd Sept because my home is already set up for fibre broadband. Later on that day, however, the activation date was changed to the 3rd of October.
Speaking to a sales rep, I was told that during the initial line check, some kind of error had popped up and so they'd need to send an engineer to sort it, hence the delay.
Prior to opting for Sky ultrafast, I had signed up for another provider but, after reading further reviews of this provider, immediately contacted them and asked them to cancel my package and abort installation. I then signed up for ultrafast.
Is it possible that the initial provider put some kind of hold on my fibre line and that is the error that Sky detected? If so is it possible to recheck the line, now that the first provider is cancelled, in order to activate sooner without the need for an engineer? It would save everyone time and hassle.
