@Bassa
That may be because your new phone is connecting to a 5Ghz signal from the Sky Hub but the camera can only 'see' the 2.4Ghz signal of the same name.
The solution is typically to unsynchronize the wireless bands and rename one of them.
As posted by @jamesn123
Note that this process does not apply to the new (white) Max Hub
So to split the two channels you need to go to your router config page which can be found by typing 192.168.0.1 into your web browser.
To access the page, you'll need;
username: admin
password: sky OR your WiFi password
- Select wireless from the navigation bar and scroll down a little and untick the 'Synchronise 2.4GHz and 5GHz settings'
- Scroll to the bottom of the page and hit apply.
- Once the page reloads you need to go to the 5GHz wireless settings page on the sub navigation bar below where you click wireless before
- In the 5GHz section you want to go to the box called 'Name (SSID)' and add something like 5g to the end of the current name
- Scroll down and hit apply
- Then on any wireless device you should now see two networks. One network will be the same name as usual and will be 2.4GHz band and the other will be the usual name with 5G on the end (Or whatever you typed). Connect any 5GHz capable device to the 5GHz network and see if it works correctly. The WiFi password should be the same if you havent changed it.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
