Internet down. Cannot see router to connect devices or use WPS.

[RiChadwick]

My internet has gone down. I have tried unplugging and turning the box off and back on. Sky app says everything is fine. No devices can connect as they can't see the box. The WPS button on my box also doesn't seem to be working.

[Highlinder]

@RiChadwick  Can you use the link below to pick the router you have and go through the trouble shooting to what lights are on and off on the router please.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[RiChadwick]

Thanks for the info. I tried everything and eventually had to speak to someone at Sky. After circa an hour on the phone, we eventually got there much to the delight of my kids who thought the world was ending!

[Highlinder]

@RiChadwick  What was the solution that Sky come up with?

[RiChadwick · Accepted solution]

It seemed like a hard reset of the router solved things.