Dead spots after upgrade from Sky broadband to Sky Ultra Fast

[Fountain1]

Hello. I recently upgraded my Sky broadband to ultra fast plus. This was installed yesterday. The speed is good in the room where the router is positioned but quickly slows as we move away from the router, particularly upstairs, to levels to my previous sky broadband. I also now have 3 rooms which are dead stops for wifi. Obviously this is very disappointing as I upgraded and am now paying more. Same sky router as before and same position. I did not have dead spots in my house before. We have tried moving the router but still the dead spots. The dead spot includes our home office where we work from home, so a major issue.

[Highlinder]

@Fountain1  When you upgraded was this with boost or to broadband Max package?

[Fountain1]

We upgraded from Sky Broadband Superfast (SoGEA) to Sky Broadband Ultrafast Plus (FTTP). Not broadband max.

[Highlinder]

@Fountain1  Was the router changed or is this the same router?

[Fountain1]

The same Sky router as we had before. Not replaced or upgraded.

[Highlinder]

@Fountain1  So these dead spots that you have now, where not present when you had superfast broadband?

Nothing should have changed other than you taking the DSL cable out and running an eithernet cable to the ONT.

[Fountain1]

Yes that's what I assumed but rooms are now dead spots and the speed upstairs is similar to before with Superfast than now we have ultrafast plus full fibre.

[Highlinder]

@Fountain1  So you have nothing now plugged in the master socket and the internet is only connected to the ONT?

The router has not been moved at all either?

[Fountain1]

Yes only plugged into ONT via ethernet cable sky provided.

[Highlinder]

@Fountain1  Are all of your devices connected via Wi-Fi or are any of them connected via ethernet?

[Fountain1]

All via wifi

[Chrisee]

@Fountain1 try re-positioning  the hub so it is not on the floor or behind or under anything. The ethernet cable Sky supply is quitecshort if that limits where the hub is you can replace it with a longer cable as long as it Cat5e so avoid using one you msy have had in a drawer for years.

Logically its the same hub so wifi coverage should not have got worse because it has a different input.

[Fountain1]

Yes we have tried that too but still no improvement. The speed also drops off fairly rapidly from 400MB/s in the room with the router to amount 50MB/s upstairs.

[Fountain1]

Also to add the router is on a table in our lounge, as before without coverage issues.

[jamesn123]

@Fountain1 

Sorry but it must have just been a coincidence with something else affecting your WiFi signal. There is no way an upgrade in line speed would cause the same router, in the same spot to suddenly have less range.

Have you tried running through the WiFi troubleshooting by changing WiFi channels etc?