Day 2 and no MYSky response

[Mayacarlyle]

I received the sky box with no instructions, but reference to an instruction, the modem also had a missing microfilter. 

I bought a new microfilter and the modem still won't connect.

I wrote to the sky team at MYSky and got two emails saying they would usually answer in 24 hours.

It is now over 48 hours. 

No proper equipment and no proper support, I can't easily call as I don't have the equipment, so I would like a refund and to cancel my connection. Where do I return your items to?

This is within the 14 day contract period, this is a means of communication. 

[JimM1]

@Mayacarlyle What is the activation day for the sky install, you get the sky Hub ahead off your go live day, also below the link to setting up a sky hub for the service, various types and various connections!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

If you do wish to cancel then you NEED to call sky, it will not happen via a Forum post as you are NOT talking direct to sky, just customers like you!

[Chrisee]

@Mayacarlyle call Sky nothing will happen unless you do.

Sky like most ISPs stopped sending out line filters several years ago as only a smalll minority of lines require these - basically those properies on partial fibe where the master socket has not been updated for several years and the cusromer doesn't have half a dozen old ones in a drawer..