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Discussion topic: Damaged cable

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This message was authored by: PaulOakton

Message posted on ‎26 Apr 2025 11:58 AM

Damaged cable

How can I report damage to a full fibre cable from the telegraph pole to my property? Nothing on the app seems to be appropriate. Everything is working ok but there is visible damage. Thanks
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Avatar for daveNOS
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This message was authored by: daveNOS

Message posted on ‎26 Apr 2025 12:07 PM

Re: Damaged cable

Posted by a Superuser, not a Sky employee. Find out more

@PaulOakton You will have to call Sky to report this issue, they in turn will report it to Openreach who are responsible for any repair. 

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This message was authored by: TimmyBGood

Message posted on ‎26 Apr 2025 01:12 PM

Re: Damaged cable

Posted by a Superuser, not a Sky employee. Find out more
@PaulOakton wrote:
 Everything is working ok but there is visible damage.

Openreach might accept a direct report through this portal:

 

https://www.openreach.com/help-and-support/damage-health-and-safety 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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