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Discussion topic: Damaged broadband

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This message was authored by El419 This message was authored by: El419

Damaged broadband

There's been a small flood in my living room because of the radiator, the water went inside the broadband hub and the BT small, white box . Since then, we haven't had any Internet connection. Please someone help me, what can I do? Will sky and BT replace those items?


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Damaged broadband

Posted by a Superuser, not a Sky employee. Find out more

@El419 wrote:

There's been a small flood in my living room because of the radiator, the water went inside the broadband hub and the BT small, white box . Since then, we haven't had any Internet connection. Please someone help me, what can I do? Will sky and BT replace those items?


@El419 you will need to contact Sky to have these replaced 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Damaged broadband

Posted by a Superuser, not a Sky employee. Find out more

@El419 wrote:

There's been a small flood in my living room because of the radiator, the water went inside the broadband hub and the BT small, white box . Since then, we haven't had any Internet connection. Please someone help me, what can I do? Will sky and BT replace those items?


@El419 you will need to contact Sky to have these replaced 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
El419
Topic Author
This message was authored by El419 This message was authored by: El419

Re: Damaged broadband

Thank you very much!

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