Damaged Internal Phone Line

[Phil4510]

I require the internal phone line replacing there outer casing had disintegrated exposing the bare wires, the wire looks to be hard wired to another box on the wall. Broadband/phone is working currently but the wire needs replacing. Contacted Sky to book a BT Openreach engineer. Thought I had explained the issues and Sky obviously not. I have had no contact and received a text today to say the issue has been resolved yet no BT engineer has been booked. Is it just a case of keep repeating my issue to Sky and hope someone understands?

[GD1]

@Phil4510  If the wire is from the mater socket to a 2nd extension socket within the home then thats you responsibility, not Sky's

It may help with photo's of where the wire comes from and goes to to clarify this.

[Phil4510]

The wire from outside goes to the box in the first picture and then on to the master socket. The wire runs along the skirting board behind a radiator, when decorating recently I found the outer casing is damaged exposing the internal wires. The wire from the 2 boxes is damaged. I did assume it's BT Openreach that would need to replace this wire?

[TimmyBGood]

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@Phil4510 wrote:

I did assume it's BT Openreach that would need to replace this wire?

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Openreach rather than BT, but Sky may not be able to book them if there's no fault with the broadband and phone service.