0

Discussion topic: No ONT box in property

Reply
This message was authored by Lornaspiers80 This message was authored by: Lornaspiers80

No ONT box in property

I have not ONT box in property I have purchased and sky goes live on 23rd September?
Reply

All Replies

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: No ONT box in property

Posted by a Superuser, not a Sky employee. Find out more

@Lornaspiers80 

 

Enter your full address below and copy and paste the notes below the table

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Lornaspiers80
Topic Author
This message was authored by Lornaspiers80 This message was authored by: Lornaspiers80

Re: No ONT box in property

FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

 

 

 

 

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

 

 

 

 

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

 

 

 

 

 

 

 

 

 

 

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

 

 

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

 

 

 

 

 

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No ONT box in property

Posted by a Superuser, not a Sky employee. Find out more

@Lornaspiers80 

 

"FTTP is not available"

 

That means an ONT is not relevant, and the Sky Hub will plug into a telephone socket.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Lornaspiers80
Topic Author
This message was authored by Lornaspiers80 This message was authored by: Lornaspiers80

Re: No ONT box in property

There's no phone socket either

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No ONT box in property

Posted by a Superuser, not a Sky employee. Find out more

@Lornaspiers80 

 

You'll need to report that to Sky.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion